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Refund & Return Policy
At Cool Doggy customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
We accept returns within 14 days of delivery, provided that:
The item is unused, unworn, and in its original condition
The item is in the original packaging
Proof of purchase (receipt or order confirmation) is provided
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Used pet products
Opened feeding items or consumables
Personalized or custom-made products
Clearance or final sale items
3. Refund Process
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds typically take 5–10 business days to appear, depending on your bank or provider
4. Exchanges
We only replace items if they are:
Defective
Damaged during shipping
Incorrect item received
If you need an exchange, please contact us with photo evidence.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service
6. Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, your order may already be processed or shipped and cannot be canceled.
7. Late or Missing Refunds
If you haven’t received a refund:
Check your bank account again
Contact your credit card company
Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us.
8. Contact Us
For returns, refunds, or support, contact us at:
Email: petsgood@gmail.com
Store Name: Cool Doggy Store
